National Account Management Specialist

Job Summary

Managing key relationships with national clients, the full-time remote National Account Management Specialist will ensure client satisfaction, drive revenue growth, and oversee operational alignment while serving as the primary point of contact for assigned accounts.

Key Responsibilities

• Serve as the primary day-to-day contact for assigned national accounts, building strong relationships with clients
• Drive referral and revenue growth by identifying upsell opportunities and collaborating with internal teams
• Lead stewardship meetings and prepare service metrics to ensure client engagement and satisfaction

Required Qualifications

• 5-7+ years of experience in account management or client services within workers' compensation, auto, or liability sectors
• Experience working with TPAs, insurance carriers, and complex multi-state accounts
• Strong understanding of workers' compensation claims processes preferred
• Excellent communication, presentation, and organizational skills
• Proactive problem-solver with strong attention to detail