National Accounts Care Analyst

Job Summary

Managing assigned National Account customers, the full-time National Accounts Care Analyst will serve as a primary escalation resource for complex account issues while working remotely to enhance account performance and operational efficiency.

Key Responsibilities:

• Manage daily service and documentation for assigned National Accounts, resolving complex issues independently
• Analyze account performance trends, service concerns, and recommend mitigation strategies for risks impacting accounts
• Assist with EDI onboarding and support quality assurance initiatives through audits and process improvements

Required Qualifications:

• Bachelor's Degree in Business, Communications, Supply Chain, Marketing, Finance, or related field preferred
• Five or more years of experience in National Accounts, customer service, or account management
• Experience with ERP systems and Electronic Data Interchange (EDI) transactions
• Proficiency in reporting and data analytics tools, as well as Microsoft Office Suite
• Preferred certifications in EDI, CRM/ERP, or Lean/Six Sigma methodologies