National Agency Solutions Team Leader

Job Summary

A company is looking for a National Agency Solutions Team Leader.

Key Responsibilities

• Manage a team to provide effective case management for escalated operational and service inquiries
• Respond to customer inquiries and manage each case from start to finish
• Identify and address repeat escalation issues to improve operational efficiencies

Required Qualifications, Training, and Education

• Bachelor's degree preferred or substantial related work experience
• Team leader or supervisory experience preferred
• Advanced knowledge of commercial insurance principles and underwriting guidelines
• Strong business, financial, and operational acumen in the Commercial Insurance space
• Ability to manage remote staff and flexibility across time zones