National Coordinator

Job Summary

Managing the full lifecycle of fleet repairs and maintenance, the full-time National Coordinator will operate remotely, overseeing service coordination, customer communication, and vendor management while ensuring compliance with company standards.

Key responsibilities

• Manage the complete event lifecycle for preventative maintenance and emergency service events, ensuring timely communication and service delivery
• Serve as the primary contact for escalated service issues, maintaining positive relationships with customers and stakeholders through effective communication
• Monitor vendor performance and ensure adherence to Cox Fleet policies, escalating issues as necessary to maintain service quality

Required qualifications

• High School Diploma/GED with 5 years of experience in dispatching, service scheduling, or logistics coordination, or a combination of education and 3 years of experience
• Working knowledge of fleet maintenance operations and transportation logistics
• Proficiency in MS Office applications and dispatch or fleet management systems
• Demonstrated ability to manage multiple concurrent service events in a fast-paced remote environment
• Strong interpersonal skills with the ability to influence outcomes across various stakeholder groups