National Customer Care Representative

Job Summary

Dedicated to making a positive difference, the full-time National Customer Care Representative will address donor inquiries and provide scheduling assistance through various channels, including website interactions, live chat, social media, email, and phone support.

Key responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions while adhering to response times and guidelines
• Cultivate lasting relationships with donors through interactive communication channels, including website, chat, text, email, and phone
• Identify recurring system or application issues and escalate them to the leadership team

Required qualifications

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• Bilingual preferred but not required