National Customer Care Representative

Job Summary

Dedicated to making a positive difference, the full-time National Customer Care Representative will support donor inquiries and scheduling through various communication channels, contributing to Vitalant's life-saving mission in a remote work environment.

Key responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries, providing timely solutions while adhering to response guidelines
• Cultivate lasting relationships with donors through interactive communication channels, including website, chat, text, email, and phone
• Identify and escalate recurring system issues to the leadership team, while assisting with donor scheduling and monitoring customer feedback

Required qualifications

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• One year of text, chat, or social media customer support preferred