National Customer Care Representative

Job Summary

Dedicated to making a positive difference, the full-time National Customer Care Representative will support Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various communication channels, including website interactions, live chat, social media, email, and phone.

Key responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions while adhering to response times and guidelines
• Cultivate lasting relationships with donors through interactive communication channels
• Identify and escalate recurring system or application issues to the leadership team

Required qualifications

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• One year of text, chat, and social media customer support preferred