National Customer Care Representative

Job Summary

Dedicated to making a positive difference, the full-time National Customer Care Representative will support Vitalant's mission by addressing donor inquiries and providing scheduling assistance through various communication channels, including website interactions, live chat, social media, email, and phone.

Key responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues, ensuring timely resolution
• Cultivate lasting relationships with donors through interactive communication channels
• Identify and escalate recurring system or application issues to the leadership team

Required qualifications

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required
• One year of technical customer service support preferred
• One year of text, chat, or social media customer support preferred