Nationally Certified Pharmacy Technician

Job Summary

Providing professional telephone assistance, the full-time Nationally Certified Pharmacy Technician in the Call Center will manage incoming calls and faxes, process prior authorizations, and maintain accurate documentation while working remotely.

Key responsibilities

• Receive and process incoming calls and faxes from members and providers regarding prior authorization
• Maintain complete and accurate documentation of prior authorization approvals and denials
• Transfer clinical questions and judgment calls to the pharmacist for further assistance

Required qualifications

• High School Diploma or equivalent
• National pharmacy technician certification
• At least 1 year of experience as a pharmacy technician in an administrative support role
• 1+ year of healthcare call center experience
• Strong computer skills, including proficiency in word processing and spreadsheets