Nebraska Workforce Management Coordinator

Job Summary

A company is looking for a Workforce Management Coordinator to optimize customer service operations.

Key Responsibilities

• Develop and maintain contact center operations reporting, including performance statistics
• Monitor real-time traffic patterns and adjust staffing to meet service objectives
• Analyze workforce data to make data-driven decisions and provide recommendations

Required Qualifications

• Bachelor's Degree or equivalent relevant Workforce Management experience
• 1+ years of experience with a WFM system, including forecasting and scheduling
• 1+ years of experience in administering agent skilling
• Excellent Microsoft Excel skills, including workbook design and reporting
• Understanding of call center operations and telecommunications