Negotiations Support Specialist

Job Summary

Working remotely in a full-time capacity, the Negotiations Support Specialist will provide essential support to customers and consultants by acting as a liaison between the Savings Advocate Team and the Operations/Support Team, handling inquiries and resolving issues related to the Bill Negotiation service.

Key responsibilities

• Serve as a liaison between the Savings Advocate Team and Operations/Support Team to address customer concerns
• Manage inbound and outbound communications through emails, chats, and calls to ensure quality service
• Document all customer interactions thoroughly and identify trends affecting service delivery

Required qualifications

• Minimum of 2+ years of Customer Service experience in a Call Center or Customer Support role
• Proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint)
• Strong verbal and written communication skills
• Ability to multitask and problem-solve effectively
• Bilingual skills are a plus