NetSuite Support Manager

Job Summary

A company is looking for a NetSuite Support Lead/Manager.

Key Responsibilities

• Lead the global support team to manage incident resolution and ensure system reliability
• Define and enforce support processes, including communication protocols and escalation procedures
• Oversee system monitoring, maintenance, and compliance with SOX regulations

Required Qualifications

• BS/BA or higher in Computer Science or Management Information Systems
• 10+ years of experience with ERP Manufacturing, Supply Chain, or Finance & Accounting systems
• 6+ years of experience in developing workflows with ERP customization platforms
• Deep functional knowledge of ERP core processes
• Understanding of SOX compliance requirements in financial systems