NetSuite Support Manager

Job Summary

A company is looking for a NetSuite Support Manager.

Key Responsibilities

• Lead the global support team in incident management, ensuring timely resolution of critical NetSuite production issues
• Define and enforce standardized support procedures and communication protocols for all NetSuite environments
• Oversee system monitoring, proactive maintenance, and manage SOX compliance and audit processes related to NetSuite

Required Qualifications

• BS/BA or higher in Computer Science or Management Information Systems
• 10+ years of experience with ERP Manufacturing, Supply Chain, or Finance & Accounting systems
• 6+ years of experience in developing workflows with ERP customization platforms
• Deep functional knowledge of core ERP processes such as Manufacturing, Procure to Pay, and Order to Cash
• Understanding of SOX compliance requirements in financial systems