Network Customer Service Specialist

Job Summary

A company is looking for a Network Customer Service Support Specialist.

Key Responsibilities

• Serve as a trusted advisor for clients, providing personalized and effective responses
• Investigate and resolve complex issues, uncovering root causes and coordinating solutions
• Proactively monitor and report on service excellence, tackling escalated issues creatively

Required Qualifications

• High School diploma or equivalent
• Experience in a fast-paced, production environment
• Customer service experience in a transaction-based environment preferred
• Ability to manage multiple assignments competently and efficiently
• Demonstrated ability to write clearly and effectively for communication