Network Customer Service Specialist

Job Summary

Network Customer Service Specialist, a full-time position responsible for providing exceptional client support, resolving complex issues, and maintaining strong client relationships.

Key Responsibilities

• Serve as a trusted advisor for clients, providing assistance and crafting personalized responses
• Investigate and resolve multifaceted issues while coordinating with internal teams and external partners
• Proactively monitor and report on service excellence, tackling escalated issues effectively

Required Qualifications

• High School diploma or equivalent
• 2-5 years of relevant experience in customer or client support, preferably in the medical coding or insurance industry
• Experience in a fast-paced, production environment
• Customer service experience in a transaction-based environment, such as a call center or medical office
• Experience with Salesforce preferred