Network Customer Service Specialist

Job Summary

Working remotely Monday through Friday from 11:00 AM to 8:00 PM PST, with typically one Saturday per month, the full-time Network Customer Service Specialist will manage customer service tasks, respond to inquiries, and analyze issues to ensure resolution based on service level agreements.

Key responsibilities

• Delivers specific customer service tasks as assigned by a supervisor
• Documents issues in the CRM and runs reports to prioritize and resolve them
• Independently responds to client inquiries and resolves non-routine issues escalated from junior team members

Required qualifications

• High School diploma or equivalent
• Experience in a fast-paced, production environment
• Customer service experience in a transaction-based environment preferred
• Demonstrated ability to handle multiple assignments accurately and efficiently
• Ability to write clearly and effectively for communication with all parties