Network Operations Analyst

Job Summary

A company is looking for a Network Operations Analyst to ensure high standards in network management through quality checks and training.

Key Responsibilities

• Conduct on-the-spot training sessions and develop tailored training materials
• Perform regular quality checks and audits, documenting and reporting quality issues
• Utilize ServiceNow and Excel for tracking, reporting, and analyzing quality performance

Required Qualifications

• Minimum of 3 years of experience in a QA/QC role focused on training and development
• Preferred background in networking and IT, with Network+ or beginner CCNA knowledge
• Experience with ServiceNow or other enterprise-level ticketing systems
• Proficiency in Excel for data analysis, including pivot tables and data manipulation
• Good understanding of ITIL framework and operations processes