Network Operations Center Engineer
Job Summary
Working remotely, the full-time Tier 1 Engineer, Network Operations Center will monitor, triage, and respond to system-generated alerts across client environments during after-hours support operations, ensuring effective communication and service-oriented issue resolution.
Key responsibilities
- Respond to monitoring alerts and support requests through various communication channels
- Triage infrastructure, endpoint, and cybersecurity alerts using established workflows
- Troubleshoot first-level issues involving servers, networks, PCs, and cloud environments, escalating as necessary
Required qualifications
- Minimum of 1 year of experience in LAN/WAN environments, Microsoft 365, Azure, or similar
- Experience with PSA and RMM tools
- Working knowledge of Microsoft Windows Server, Active Directory, and security practices
- Clear written communication skills for documentation and ticket updates
- Collaborative approach to issue resolution within a tiered support model
Complete Job Description
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