Network Operations Center Supervisor

Job Summary

A company is looking for a Supervisor, Network Operations Center (NOC).

Key Responsibilities

• Lead and manage a team of NOC technicians during assigned shifts, ensuring effective monitoring and troubleshooting of network events
• Maintain documentation and provide technical support, including root cause analysis and customer communication during outages
• Develop and conduct training programs to enhance the technical skills of NOC staff and improve operational processes

Required Qualifications

• High school diploma or GED
• Minimum of five (5) years of NOC Tier 1 or three (3) years as a NOC Tier 2/3
• Ability to manage shift scheduling for a 4 day / 10-hour workweek
• Experience in conflict resolution and effective issue identification
• Flexibility to work various shifts as needed, including nights and weekends