Network Operations Center Supervisor

Job Summary

A company is looking for a Supervisor, Network Operations Center (NOC).

Key Responsibilities

• Lead and manage a team of NOC technicians, ensuring effective monitoring and troubleshooting of network events
• Maintain documentation and provide technical support during escalations, ensuring timely communication with customers
• Develop training materials and conduct training sessions to enhance the technical skills of the NOC team

Required Qualifications

• High school diploma or GED
• Minimum of five (5) years of NOC Tier 1 experience or three (3) years as a NOC Tier 2/3
• Ability to maintain shift scheduling for a 4 day / 10-hour weekly schedule
• Experience in conflict resolution and issue identification
• Flexibility to work various shifts as needed