Network Operations Center Supervisor

Job Summary

Leading a team of NOC technicians, the full-time Supervisor, Network Operations Center (NOC) will manage day-to-day monitoring of network health, oversee troubleshooting efforts, and facilitate training while ensuring optimal staffing for a 4 day/10-hour shift schedule.

Key responsibilities

• Supervise NOC technicians during shifts, managing network events and escalations
• Maintain documentation and provide technical support for network issues and customer communications
• Develop and deliver training programs to enhance the skills of NOC staff and improve operational processes

Required qualifications

• High school diploma or GED
• Minimum of five years of NOC Tier 1 experience or three years as a NOC Tier 2/3
• Ability to manage shift scheduling for a 4 day/10-hour workweek
• Proficient in troubleshooting and using NOC tools for issue identification
• Strong analytical skills with a focus on customer service