Network Operations Technician

Job Summary

Monitoring and supporting customer infrastructure environments, the full-time remote Network Operations Technician will proactively identify and resolve operational issues while managing alerts and performing basic troubleshooting across various platforms.

Key responsibilities

• Utilize support tools to identify and assist clients with outages and performance concerns
• Triage and remediate automated alerts, escalating complex issues to higher-tier support as needed
• Install software, patches, and updates on servers and workstations following operational standards

Required qualifications

• 1-3 years of experience in a NOC, service desk, or IT support environment
• Hands-on experience supporting Windows Server environments and workstation technologies
• Foundational troubleshooting experience with LAN/WAN networking technologies
• Experience working with ticketing systems and Remote Monitoring & Management (RMM) platforms
• Strong customer service and communication skills in a technical support environment