Network Operations Technician

Job Summary

Working remotely on a contract basis, the Ops Tech II will manage complex network systems troubleshooting, isolation, and maintenance activities for Professional Services Control Center customers.

Key Responsibilities

• Own incidents from start to finish in a blended Network Operations Center (NOC) and Repair environment
• Resolve complex network problems involving network hardware, fiber, and power
• Perform network monitoring and maintenance activities using software and hardware tools

Required Qualifications

• 1-3 years of managed DWDM network support and troubleshooting experience
• Experience with optical transport equipment, particularly DWDM
• Proficiency in navigating network devices and understanding security protocols
• Experience with Ciena, Infinera, and Cisco equipment
• Ability to obtain and/or maintain an NSA security clearance