Network Support Associate Engineer

Job Summary

A company is looking for an MS Associate Engineer to join their team.

Key Responsibilities:

• Act as the first point of contact for customers, fostering relationships and ensuring satisfaction
• Monitor network performance proactively and respond to network alarms and events promptly
• Perform triage, fault isolation, and remediation of network issues while managing tickets and escalations

Required Qualifications:

• Basic understanding of network design
• Experience in troubleshooting network issues
• Ability to prioritize daily workflow and manage multiple tasks
• Knowledge of network systems and performance monitoring tools
• Ability to assess problems and draw valid conclusions