Network Support Engineer

Job Summary

A company is looking for a Network Support Engineer Tier 2 to provide mid-level technical support for enterprise customers globally.

Key Responsibilities

• Handle escalated network incidents and service requests from Level-1 support
• Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
• Maintain accurate ticket updates and documentation in ServiceNow

Required Qualifications

• 2-4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
• Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, and wireless networking
• Certifications: Required - CCNA (or equivalent experience), ITIL Foundation; Preferred - CCNP, Fortinet NSE, Meraki, VMware VCP, SD-WAN vendor certifications
• Ability to work in a ticket-driven environment with multiple concurrent tasks
• Experience with monitoring tools, packet analyzers, and remote CLI access