Network Support Specialist

Job Summary

A company is looking for a Network Support Specialist I to provide technical support and solutions to customers.

Key Responsibilities

• Troubleshoot and resolve technical issues across various services for residential and small business customers
• Monitor outages and maintenance events, gathering data and escalating when necessary
• Accurately document all interactions and updates in the service database throughout the support process

Required Qualifications

• 1-3 years of experience in customer support, network troubleshooting, or technical service, preferably in telecommunications
• High school diploma or equivalent required; technical certifications or relevant coursework are a plus
• Comfortable reading and applying technical documentation and manuals
• Demonstrated proficiency using computer applications, including email and Microsoft Office