Network Support Specialist

Job Summary

A company is looking for a Network Support Specialist.

Key Responsibilities

• Deliver advanced troubleshooting support for internet, voice, and equipment issues
• Work on tickets escalated from Tier 1 agents, resolving service-affecting problems through root cause analysis
• Provide Tier II support for network-related incidents and escalate complex issues to engineering teams as needed

Required Qualifications

• High school diploma or GED required; Associate's degree in a technical field preferred
• Previous experience supporting internet, VoIP, or networked systems preferred
• Strong understanding of networking concepts (IP, DNS, DHCP, Wi-Fi, modem/router setup, etc.)
• Familiarity with Windows OS, Microsoft Office, and ticketing systems
• Flexible availability to work evenings, weekends, holidays, and overtime as needed