Network Support Specialist

Job Summary

Providing technical support to field engineers and clients, the full-time remote Network Support Specialist will diagnose and troubleshoot complex equipment, software, and systems while ensuring customer satisfaction and efficient problem resolution.

Key responsibilities

• Diagnose and repair complex electro/mechanical equipment, computer systems, and networked systems
• Respond to escalated technical issues and report design and maintenance problems to engineering teams
• Assist with customer installations, training, and perform administrative duties related to service level agreements

Required qualifications

• 5+ years of experience supporting large, complex aerospace or defense enterprise environments
• Familiarity with legacy network architectures and modernization efforts
• Experience operating within regulated, multi-site, globally distributed environments
• Relevant IT service management or networking certifications (e.g., CCNP, CCIE, JNCIP)
• Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless)