Network Telephony Engineer

Job Summary

To enhance large-scale communication and contact center platforms, the full-time remote Network Telephony Engineer will design, implement, and optimize Cisco Webex Contact Center environments while collaborating with cross-functional teams.

Key Responsibilities

• Design and optimize enterprise Cisco Webex Contact Center environments, including voice, routing, IVR, and agent configurations
• Lead modernization initiatives and develop automation for deployment and operational processes to improve reliability
• Establish observability practices, monitor service health, and drive improvements for platform stability

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, Information Systems, or equivalent experience
• 5+ years of experience with enterprise network, voice, and contact center platforms
• Hands-on experience with Cisco collaboration technologies and Webex Contact Center
• Experience in call flow design, intelligent routing, and IVR configuration within Cisco/Webex environments
• Experience with automation related to deployment, recovery, and monitoring processes