Nevada Bilingual Customer Care Representative

Job Summary

To support a growing team, the full-time Bilingual Customer Care Representative will manage inbound calls from members, clients, and facilities, ensuring exceptional service while working remotely from Nevada.

Key responsibilities

• Handle 60-80 inbound calls daily, addressing inquiries and providing support to members and clients
• Progressively manage more complex tasks as skills develop, contributing to overall customer satisfaction
• Maintain a quiet, distraction-free home environment to ensure professionalism during calls

Required qualifications

• Must currently reside in Nevada
• 1 year of call center experience
• 6 months of customer service experience
• Proficient in both English and Spanish
• Basic typing/computer skills with excellent navigational abilities