Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats while providing customer support for dog and litter registrations, ensuring satisfaction through effective problem resolution.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting resources
• Utilize multiple software programs efficiently to resolve customer inquiries and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, especially Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong critical thinking skills for evaluating and resolving customer issues
• Professional and articulate telephone manner with a pleasant voice
• Bilingual proficiency is preferred but not required