Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage high volumes of inbound calls, emails, and chats while assisting customers with dog registrations and related inquiries.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC policies while promoting resources
• Utilize multiple software programs and maintain professional communication with customers and team members

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and interpret data
• Strong critical thinking skills for effective problem-solving and research
• Professional demeanor with a pleasant telephone voice
• Bilingual proficiency is preferred but not required