Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage high volumes of inbound calls, emails, and chats, assisting customers with dog registrations and AKC policies while ensuring customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC programs and policies
• Utilize multiple software tools to resolve customer inquiries and maintain professional communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Experience using multiple computer applications simultaneously
• Ability to learn and retain extensive information about the AKC registration system
• Strong independent critical thinking and problem-solving skills
• Bilingual proficiency is preferred but not required