Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage inbound calls, emails, and live chats, providing support for dog and litter registrations while ensuring high customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies, while promoting AKC resources
• Utilize multiple software programs and maintain communication with the team to resolve customer issues effectively

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and perform transactional tasks
• Strong critical thinking skills to evaluate and solve customer issues independently
• Ability to learn and retain detailed information about AKC registration systems and policies
• Bilingual proficiency is preferred but not required