Nevada Contact Center Representative

Job Summary

Working fully remote in Nevada, the Contact Center Representative will manage a high volume of inbound calls, emails, and chats regarding dog and litter registrations while providing excellent customer service and utilizing Salesforce for documentation.

Key responsibilities

• Handle inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting resources
• Maintain professional communication with customers and team members through various channels

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required