Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage inbound calls, emails, and chats, assisting customers with dog registrations and related inquiries while ensuring high levels of satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC policies and resources
• Utilize multiple software programs effectively to resolve customer issues and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to multitask across various web-based applications and interpret data
• Strong independent critical thinking and problem-solving skills
• Experience in customer service with a pleasant and articulate telephone manner
• Bilingual skills are preferred but not required, with fluency in both languages for effective communication