Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will handle a high volume of inbound calls, emails, and chats related to dog and litter registrations while providing excellent customer service and utilizing Salesforce for documentation.

Key responsibilities

• Manage inbound customer interactions across multiple channels, including phone, email, and live chat
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize various software tools to document interactions and escalate issues as necessary

Required qualifications

• Proficiency in Microsoft Office suite, particularly Outlook and Teams
• Experience with CRM systems, preferably Salesforce
• Ability to multitask effectively across multiple web-based programs
• Strong critical thinking skills to evaluate and resolve customer issues
• Bilingual proficiency is preferred but not required