Nevada Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats to assist customers with dog registrations and provide information on AKC policies while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC resources and programs
• Utilize multiple software tools to resolve customer issues and maintain professional communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task using various web-based applications and manage multiple screens
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required