Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage a high volume of inbound calls, emails, and live chats while assisting customers with dog and litter registrations and promoting AKC resources.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce CRM
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting resources
• Utilize multiple software programs to address customer inquiries and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required