Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage inbound calls, emails, and live chats, assisting customers with dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required