Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage inbound calls, emails, and chats regarding dog registrations while utilizing Salesforce and other software tools to ensure customer satisfaction.

Key responsibilities

• Handle a high volume of customer interactions and document them accurately using Salesforce
• Assist customers with registrations, transfers of ownership, and educate them on AKC policies and resources
• Maintain professional communication via various channels and meet established performance goals

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based programs and applications
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required