Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage inbound calls, emails, and live chats to assist customers with dog and litter registrations while maintaining high customer satisfaction.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Professional and articulate telephone manner with a pleasant voice
• Bilingual skills are preferred but not required