Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage high volumes of inbound calls, emails, and chats while assisting customers with dog registrations and AKC policies.

Key responsibilities

• Handle inbound communications and document customer interactions using Salesforce
• Educate customers on registrations and AKC programs while promoting resources for potential dog owners
• Utilize multiple software applications to resolve customer issues and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required