Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will handle inbound calls, emails, and live chats regarding dog and litter registrations while ensuring customer satisfaction and utilizing CRM tools effectively.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software applications to resolve customer issues and maintain professional communication with the team

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across various web-based programs and applications
• Strong critical thinking skills for problem-solving and data interpretation
• Experience in customer service with a pleasant and articulate telephone manner
• Bilingual proficiency is preferred but not required