Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will handle inbound calls, emails, and chats regarding dog registrations while providing excellent customer service and support.

Key responsibilities

• Manage a high volume of inbound customer interactions using Salesforce and document all communications accurately
• Assist customers with registrations, transfers of ownership, and inquiries about AKC policies and programs
• Utilize various software tools and maintain professional communication with customers and team members throughout the day

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across multiple web-based applications and browser tabs
• Strong critical thinking skills for evaluating and resolving customer issues
• Experience with customer service in a fast-paced environment
• Bilingual skills are preferred but not required