Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and various software tools.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, ownership transfers, and provide information on AKC policies and programs
• Maintain communication with the team and management through chat channels while ensuring customer satisfaction

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based applications and browser tabs
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required, with fluency in both languages for effective communication