Nevada Contact Center Representative

Job Summary

Working fully remote in Nevada, the Contact Center Representative will manage a high volume of inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle and document customer interactions across multiple communication channels
• Educate customers on registrations, transfers of ownership, and AKC policies
• Utilize various software programs to resolve customer issues and promote AKC resources

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Experience using multiple computer applications and web-based tools simultaneously
• Ability to learn and retain extensive information about AKC systems and processes
• Strong critical thinking skills for problem-solving and customer issue resolution
• Bilingual proficiency is preferred but not required