Nevada Contact Center Representative

Job Summary

Working fully remotely in Nevada, the Contact Center Representative will manage high volumes of inbound calls, emails, and chats related to dog and litter registrations while providing exceptional customer service and support.

Key responsibilities

• Handle inbound telephone calls and document customer interactions using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and browser tabs simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required