Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage high volumes of inbound calls, emails, and live chats while assisting customers with dog registrations and AKC policies.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC resources
• Maintain professional communication and meet performance goals while navigating multiple software applications

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to effectively use multiple computer screens and web-based tools simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required