Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will handle a high volume of inbound calls, emails, and live chats while assisting customers with dog and litter registrations, utilizing Salesforce and other software tools to ensure customer satisfaction.

Key responsibilities

• Manage inbound customer interactions across multiple channels, documenting interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize various software applications to resolve customer issues and maintain professional communication with team members

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task using multiple computer screens and web-based applications
• Strong critical thinking and problem-solving skills to evaluate and resolve customer inquiries
• Experience in customer service with a pleasant and articulate telephone manner
• Bilingual ability is preferred but not required, with fluency in both spoken and written forms